Need a quick tutorial? Check out this short video: [Activation Video Link] How to Activate your Account Find and open the activation email. Click on the activation link Provide Details: Write a brief summary and description of your issue to help us assist you better. SPECIAL NOTE Once activated, to re login, simply go to support.timexgroup.com and select “Sign in with SSO M365”

🎥 Watch our short video tutorial: Navigating the Timex Group User Portal: [Watch Now!]. Finding what you need: [Watch Now!]. We’re excited to embark on this journey with you and look forward to transforming how you experience support! Navigating your Timex Group Service Desk Portal Search Bar: Quickly locate knowledge articles, service items, or any information you need by typing keywords into the search bar—no more searching manually. Menu: To view your tickets, simply go to the menu and select "Tickets" for easy access. My Profile: Access your personal portal here. You can also delegate approvals when planning for leave, ensuring smooth operations in your absence. Announcements: Stay informed with the latest organizational updates and announcements, all accessible in one place. Report an Issue: Need to file a concern, report a problem, or ask a question? Head here to submit your request for prompt support. Request a Service: Explore the full-service catalog and submit service requests easily through this section. Approve Requests: For users with approval responsibilities, this is where you can view and manage tickets awaiting your approval. Help Articles: Access a library of knowledge articles and FAQs designed to assist you with common inquiries and tasks.

🎥 Need a visual guide? Check out our quick How to “Report an Issue” tutorial here: [Watch Now!]. Here’s how easy it is to submit a request: Log in: Go to the Timex Group Service Desk Portal at support.timexgroup.com and choose SSO M365 (Make sure your account is activated first). Navigate to “Report an Issue”: Start by selecting this option on your dashboard. Provide Details: Write a brief summary and description of your issue to help us assist you better. Submit & Track: Send it our way and watch the status of your request in real-time under “My Tickets.” It’s that simple! An easy, ignited experience designed with you in mind.

📹 Want a visual walkthrough? Watch our How to File a Service Request tutorial here: [Watch Now!]. How to File Service Requests. With the new portal, requesting services is easier than ever! Follow these simple steps to submit a service request: 1.Log in: Go to the Timex Group Service Desk Portal at support.timexgroup.com and choose SSO M365 (Make sure your account is activated first). 2. Go to “Search Bar”: And type the Service Request that you’re looking for. 3. Select the Service Item: 4. Add Your Details: Fill out any required information, including a brief description and relevant attachments if needed. 5. Submit & Track: Send in your request and follow its progress in real-time under “My Requests.” It’s as simple as that! The new system is designed to get you what you need quickly and efficiently.

📹 Need a visual guide? Watch our How to Approve Requests tutorial here: [Watch Now]. Going on leave? Learn how to assign or Delegate Your Approvals [Watch Now]. How to Approve Requests: Check your Email: You’ll receive notifications for new approvals, so you’re always up-to-date and can act swiftly. Review the Details: And if you need more details, click on the link. Approve or Decline: Make your decision with a single click! Approve or decline requests. Click Send: Once sent, the approval will automatically be updated. Tip for Approvers: You can also approve the tickets in the Timex Group Service Desk Portal.

📹 Need a visual guide? Watch the tutorial here: [Watch Now]. Staying Updated on Your Tickets and Communicating with Agents Checking Ticket Status: Log into the Service Desk Portal anytime to view the status of your tickets in real time. Open the ticket, and see the updates of the ticket on the right panel! Communicating with Agents: Need to follow up or provide additional details? Use the “Message Agent” feature within the ticket to communicate directly with the assigned support agent. With just a few days left, we’re getting ready to bring you an enhanced support experience. Stay tuned for more updates as we approach launch day!

📹 Need a quick tutorial? Watch our video on accepting tickets and submitting feedback here: [Watch Now]. Accepting Tickets and Providing CSAT Ratings Accepting Ticket Resolutions: When your ticket is resolved, you will be notified via email. If you are not satisfied with the service, kindly reply in the email your concern and the ticket will automatically be updated to “Open”. If you are happy, simply, do not reply. The ticket will be automatically closed in 3 days. Providing Service Ratings (CSAT): To provide feedback or do a Client Satisfaction Rating (CSAT), simply click on the survey and provide your feedback.