How to Submit Service Requests

📹 Want a visual walkthrough? Watch our How to File a Service Request tutorial here: [Watch Now!].

How to File Service Requests. With the new portal, requesting services is easier than ever!

Follow these simple steps to submit a service request:

1.Log in: Go to the Timex Group Service Desk Portal at support.timexgroup.com and choose SSO M365 (Make sure your account is activated first).

2. Go to “Search Bar”: And type the Service Request that you’re looking for.

3. Select the Service Item:

4. Add Your Details: Fill out any required information, including a brief description and relevant attachments if needed.

5. Submit & Track: Send in your request and follow its progress in real-time under “My Requests.”

It’s as simple as that! The new system is designed to get you what you need quickly and efficiently.