Description: This will serve as a troubleshooting guide on how to resolve an issue with Outlook 2016 or Outlook 365 which does not display all emails, instead a message will show, "Currently displaying all messages newer than 12 months" Solution: Issue Screenshot: Resolutions: 1. In Outlook 2016, click Account Settings, on the File tab, and then click Account Settings. 2. Select your Exchange account, and then click Change. 3. Move the slider for the Mail to keep offline setting to the time that you want. Note: Move the slider to the All setting if you prefer to keep all of your email cached on your local computer. 4. Click Next. 5. In the message window that appears and states that this operation will not finish until you exit and restart Outlook, click OK. 6. Click Finish, and then click Close. 7. Exit and then restart Outlook.

Description: This KB Article will serve as guide to business users whose MS Office Applications were updated to 2016 and are encountering issues such as unable to save files in Word, Excel, PowerPoint, E-Mail Signature & etc. Solution: Open MS Office Word/Excel application Go to File, located at the top corner of the MS Office application Go to Options, located at the bottom part of file Settings Go to Trust Center tab and click the Trust Center Settings button Under the Trust Center window, click on the File Block Settings tab and you'll see the file block settings for each file types Based on the encountered error message, Uncheck the corresponding boxes for the file type(s) that you need to unblockFor Example, Error Message: “You are attempting to save a file type (Word 2007 and later Documents and Templates) that has been blocked by your File Block settings in the Trust Center” After unchecking the Open and Save boxes for the file type that you need to unblock, click OK and you are now good to go.

Description: This article serves as a guide to solve "Limit Reached" error in RingCentral. Error will encounter if RingCentral app is installed on 2 or more computer. RingCentral only authorize 1 computer per user. Error: Limit Reached; You have reached the limit of maximum allowed Softphone installations. As a result, outbound calling is not available. Enable it by deauthorizing one of your computers. Solution: Step 1: Click on the Hyperlinked word "account" on the error message. Important Note: If "Missing Emergency Response Location" prompt. Follow the sequence of the configuration below 1. Emergency Response Location: Configure according to the respected location/company location of the user. 2. Check the box beside the name shown under Device Tab. 3. Click "Assign to Selected" then proceed to click Next. Step 2: Under Settings Tab, click "Phones & Numbers" then click on the Hyperlinked phone nickname to access its properties. see screenshot for reference. Step 3. On the Phone Nickname's properties, click "Deauthorize this Computer". Step 4: After clicking "Deathorized this Computer", a confirmation will prompt notifying that the associated computer of the RingCentral Phone app will be removed. Proceed to click "Yes". Step 5. Go back to the error message that was received in the RingCentral app then click "Relogin". User should now be able to login to RingCentral and will be able to perform an Outbound call.