How to resolve Limit Reached error in RingCentral
Description:
This article serves as a guide to solve "Limit Reached" error in RingCentral. Error will encounter if RingCentral app is installed on 2 or more computer. RingCentral only authorize 1 computer per user.
Error: Limit Reached; You have reached the limit of maximum allowed Softphone installations. As a result, outbound calling is not available. Enable it by deauthorizing one of your computers.
Solution:
Step 1: Click on the Hyperlinked word "account" on the error message.
Important Note: If "Missing Emergency Response Location" prompt. Follow the sequence of the configuration below
1. Emergency Response Location: Configure according to the respected location/company location of the user.
2. Check the box beside the name shown under Device Tab.
3. Click "Assign to Selected" then proceed to click Next.
Step 2: Under Settings Tab, click "Phones & Numbers" then click on the Hyperlinked phone nickname to access its properties. see screenshot for reference.
Step 3. On the Phone Nickname's properties, click "Deauthorize this Computer".
Step 4: After clicking "Deathorized this Computer", a confirmation will prompt notifying that the associated computer of the RingCentral Phone app will be removed. Proceed to click "Yes".
Step 5. Go back to the error message that was received in the RingCentral app then click "Relogin".
User should now be able to login to RingCentral and will be able to perform an Outbound call.