How to Stay Updated on Your Tickets and Communicating with Agents
đź“ą Need a visual guide? Watch the tutorial here: [Watch Now].
Staying Updated on Your Tickets and Communicating with Agents
-
Checking Ticket Status: Log into the Service Desk Portal anytime to view the status of your tickets in real time. Open the ticket, and see the updates of the ticket on the right panel!
-
Communicating with Agents: Need to follow up or provide additional details? Use the “Message Agent” feature within the ticket to communicate directly with the assigned support agent.
With just a few days left, we’re getting ready to bring you an enhanced support experience. Stay tuned for more updates as we approach launch day!