🎥 Watch our short video tutorial:
We’re excited to embark on this journey with you and look forward to transforming how you experience support!
Navigating your Timex Group Service Desk Portal
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Search Bar: Quickly locate knowledge articles, service items, or any information you need by typing keywords into the search bar—no more searching manually.
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Menu: To view your tickets, simply go to the menu and select "Tickets" for easy access.
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My Profile: Access your personal portal here. You can also delegate approvals when planning for leave, ensuring smooth operations in your absence.
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Announcements: Stay informed with the latest organizational updates and announcements, all accessible in one place.
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Report an Issue: Need to file a concern, report a problem, or ask a question? Head here to submit your request for prompt support.
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Request a Service: Explore the full-service catalog and submit service requests easily through this section.
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Approve Requests: For users with approval responsibilities, this is where you can view and manage tickets awaiting your approval.
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Help Articles: Access a library of knowledge articles and FAQs designed to assist you with common inquiries and tasks.